PBM Patient Journey

Patient-centered decision making is fundamental to Patient Blood Management. This six-part video series is designed to train healthcare providers and consumers on how to keep patient-centered decision making at the heart of every interaction.

These scenarios illustrate key moments in the patient journey, highlighting how healthcare professionals across disciplines contribute to Patient Blood Management (PBM), informed consent, and ultimately, better patient outcomes.

Target Audience

• Primary: Healthcare professionals and sales professionals
• Secondary: Healthcare consumers

Watch Dr. Linda Shore-Lesserson's Introduction

What NOT to Do

What TO Do

• Dismisses patient concerns or questions
• Focuses only on one option (e.g., transfusion)
• Uses vague or discouraging language
• Ignores patient preferences
• Fails to collaborate on next steps

• Actively listens and addresses concerns
• Explains all available options clearly
• Provides detailed information and reassurance
• Respects and incorporates patient preferences
• Works with the patient to create a tailored plan

Hospital Inpatient: Post-Surgery

Cath Lab: Pre-Procedure

What happens after surgery matters just as much as what happens during it. See how Patient Blood Management can support better recovery and safer outcomes in the critical post-operative phase.

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Informed care starts before the first incision. This episode takes you inside the Cath Lab to see how PBM and clear communication improve patient outcomes before a procedure.

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• Christine Cahill, RN, Patient Blood Management Coordinator at Mayo Clinic Jacksonville Florida
• Erin Suydam, MD, FACS — Trauma / Acute Care Surgeon and Surgical Critical Care Physician, Medical Director for Patient Blood Management, and Assistant Professor of Surgery, Allegheny Health Network
• Rita Schwab, CPMSM, Program Director of Patient Blood Management, Allegheny Health Network (retired)
• April Ching, RN, Patient Blood Management Coordinator, Anemia/Bloodless Surgery & Medicine program, Oregon Health & Science University
• Tiffany Hall, RN, Director of cPBM Clinical Technology at hc1

• Trupti Shah, Director of Scientific and Medical Affairs, Critical Care, Octapharma USA
• Marc Chavez, Johnson & Johnson MedTech